crownjili Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how crownjili ("we," "us," or "our") collects, uses, stores, and protects the personal data of users ("you," "your," or "Data Subject") who access or use the crownjili online gaming platform, including the website at crownjili.app and any associated mobile applications or services (collectively, the "Service").

This Policy applies to all personal data processed by crownjili in connection with the Service, regardless of the medium through which it is collected. By registering an account or using the Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy is intended to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It should be read in conjunction with our Terms & Conditions.

2. Data Controller Information

crownjili is the data controller responsible for your personal data. As data controller, crownjili determines the purposes and means of processing your personal data. Our designated Data Protection Officer (DPO) can be contacted at:

• Email: [email protected]
• Platform: Live chat available 24/7 via the crownjili platform

All data privacy inquiries, requests, and complaints should be directed to the DPO. We aim to respond to all data-related requests within 15 business days.

3. Personal Data We Collect

crownjili collects the following categories of personal data in connection with the Service:

3.1 Identity and Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address (including barangay, city, province, and ZIP code)
• Email address
• Mobile phone number
• Nationality and country of residence

3.2 Identity Verification Data

• Copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months)
• Selfie photographs submitted for identity verification purposes

3.3 Financial and Payment Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps
• Source of funds documentation where required by anti-money laundering regulations

3.4 Gaming and Account Activity Data

• Game history, including games played, bet amounts, win/loss records, and session durations
• Account balance and bonus balance information
• Responsible gaming settings, including deposit limits and self-exclusion status
• Customer support interactions and correspondence
• Promotional preferences and bonus claim history

3.5 Technical and Device Data

• IP address and approximate geolocation data
• Device type, operating system, and browser type and version
• Unique device identifiers
• Login timestamps and session duration data
• Referring URLs and navigation paths within the Service

4. How We Collect Your Data

crownjili collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you use the Service, including through cookies, web beacons, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Data received from payment processors (GCash, PayMaya, banks), identity verification service providers, fraud prevention services, and PAGCOR or other regulatory bodies where required by law.

5. Legal Basis for Processing

crownjili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account registration, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC regulations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and service improvement, provided these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

crownjili uses your personal data for the following purposes:

• To create, manage, and maintain your crownjili account
• To verify your identity and confirm that you meet the 21+ age requirement
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods
• To deliver and improve the gaming services available on the crownjili platform
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities
• To comply with PAGCOR licensing requirements and other applicable Philippine regulations
• To provide customer support and respond to your inquiries
• To administer bonuses, promotions, and loyalty programs
• To enforce our Terms & Conditions and Responsible Gaming Policy
• To send you service-related communications, including account notifications, security alerts, and policy updates
• To send you marketing communications about crownjili promotions and new games, where you have provided consent
• To analyze usage patterns and improve the performance and user experience of the Service

7. Sharing and Disclosure of Personal Data

crownjili does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the Service, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

crownjili may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of crownjili's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

7.4 With Your Consent

We may share your personal data with other third parties where you have provided explicit consent for such sharing.

8. Cookies and Tracking Technologies

crownjili uses cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Service.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Service to function, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits.
• Analytics cookies: Help us understand how players use the Service so we can improve it. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service. For more information, refer to the cookie settings available within your crownjili account.

9. Data Retention

crownjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, in accordance with PAGCOR record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Customer support records: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

10. Data Security

crownjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including payment information and identity documents
• Multi-factor authentication (MFA) for account access and administrative systems
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Role-based access controls ensuring that only authorized personnel can access personal data
• 24/7 security monitoring and intrusion detection systems
• Regular staff training on data privacy and security best practices

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Rights Under the DPA

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crownjili:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within 15 business days. We may need to verify your identity before processing your request.

12. Children's Privacy

The crownjili Service is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine law governing online gambling. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will immediately delete such data and close the associated account.

If you believe that a minor has registered an account on crownjili, please contact us immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

crownjili primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries, for example, where our cloud infrastructure providers or technology partners operate servers outside the Philippines.

Where personal data is transferred outside the Philippines, crownjili ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose data protection obligations equivalent to those under Philippine law, as required by the NPC. By using the Service, you consent to such transfers subject to these safeguards.

14. Changes to This Policy

crownjili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Policy on this page with a revised "Last Updated" date, and where appropriate, by sending you an email notification or displaying a prominent notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the crownjili platform

Customer support is available in English and Filipino. We aim to acknowledge all privacy-related inquiries within 24 hours and to provide a full response within 15 business days.

If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC) through their official government channels.